Delivery & Returns Information

Our business days are Monday through Friday excluding Saturday, Sunday and holidays. Delivery Time varies by Shipping Method and Delivery Destinations.

All orders are fulfilled and shipped from Illinois, USA unless otherwise specified.

Shipping Cost

Mangololo provides shipping options on all U.S orders.  Please contact us at support@mangololo.com if you don’t find an option that fits your need.

Estimated delivery time -- 3 - 14 business days (depending on your location.)

We don’t ship international.

Sales Tax and Duty

Customers will be charged all applicable import duty and local sales tax. Please check with your local customs office before making your purchase.

Shipping to an address different from your billing address

To protect you from credit card fraud, we may contact you to confirm your addresses if your shipping address is different from your billing address on the credit card used.

Undeliverable Packages

If we find that your shipping address is undeliverable, we may contact you to verify the correct address for a re-delivery. In such an event, you will be responsible for the shipping charges, any duties, taxes and/or customs charges that may be incurred on the package for both the original and the re-delivered shipment.

 

SATISFACTION GUARANTEE

To ensure the highest level of customer satisfaction, mangololo.com offers a 30-Days Money Back Satisfaction Guarantee on all items purchased from mangololo.com.  An online Product Returns Form page must be submitted within 30 days of your original invoice day for the return or exchange.  The returns form is located at the bottom of our website under Customer Service > click “Returns”.  If you have any question, please contact us at info@mangololo.com.

The Satisfaction Guarantee covers defects in materials or workmanship only.  Normal wear and tear, mishandling and physical damage are not covered by this Guarantee. Products covered by our Satisfaction Guarantee will be repaired, replaced or refunded. If your product was damaged through normal wear and tear, or is outside the Guarantee period, we will not be able to return, exchange or refund.

For any questions regarding your product or the satisfaction guarantee.  Please contact our support team at support@mangololo.com.  Please make sure to include your order number & details of defects.

 

RETURN & EXCHANGE POLICY

Here at mangololo.com we offer Thirty-Day Money Back Guarantee. If for any reason you are not satisfied with your purchase of a product, please use our online Product Returns Form page for a Return Material Authorization (RMA) within 30 calendar days of the original invoice date.  If the item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment. The product must be returned to the mangololo.com warehouse within 14 calendar days of the issuance of the RMA.  All exchanges will be charged additional shipping charges.
All products must be returned in re-sellable condition, and in its original package including any accessories, manuals, documentation and registration that shipped with the product.

Please note that mangololo.com does not permit the return of, exchange or offer refunds for the following products and services:

Mangololo.com recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Mangololo.com or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Please note that the United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before the USPS will initiate a trace.

Dead on Arrival Products

A hardware product is considered DOA if it shows symptoms of a hardware failure, preventing basic operability, upon its first use out of the box. If you believe that your product is DOA, please contact Mangololo.com support team at info@mangololo.com within 10 calendar days of the invoice date. Mangololo.com Support Team will determine whether the product is DOA and offer you the following options:

* Replacement: The same product that you ordered will be shipped to you at Mangololo.com’s expense. Mangololo.com Support Team will put you in touch with an Mangololo.com Sales Support Representative to set up a replacement order and provide the procedure for returning the DOA product. Service: You may have the product repaired; however, once serviced, the product is no longer eligible for replacement.

Product must be deemed DOA by Mangololo.com Support Team within 10 calendar days of the invoice date in order to receive a replacement unit.

DOA Terms and Conditions:

Defective Items

If you discover what you believe is a product defect, please contact Mangololo.com Support Team at support@mangololo.com. Such a defect, if any, is covered under Mangololo.com’s satisfaction guarantee.
 
Third-Party Branded Products

If you discover what you believe is a product defect for any third-party product, please contact the manufacturer directly for information regarding the manufacturer's warranty.

* Note: Third-Party Brand Products sold through this web site are serviced and supported exclusively by their manufacturers in accordance with terms and conditions packaged with the products.

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